FAQ

Here are our answers to your most frequently asked questions.

Our Products

Les diffréents produits Route Mandarine sur un rocher au lever du soleil à la plage de Corsen dans le Finistère.

Can I use your soaps during my pregnancy?

Soap is a "rinsed off" product, unlike a body oil whose ingredients and active principles penetrate the skin. The essential oils in soap do not cross the skin barrier and pose no danger during pregnancy. However, some scents may appeal to you less during this period, so we advise you to follow your instinct or choose the most neutral of our soaps without fragrances or essential oils, the "Savon de mon ange".

Which soap is most suitable for children?

We have specially formulated our "Savon de mon ange" soap without perfume or essential oils for babies' skin and for the most sensitive and reactive skin types. With 7% superfat, it is particularly rich in organic olive oil, cocoa butter and shea butter. In addition, it is enriched with organic almond milk for even more softness, and calendula petals for soothed skin.

I have very dry or atopic skin, what soap do you recommend?

Cold-process soaps respect the skin's hydrolipidic film.
This makes the skin less irritated and reactive. All our soaps are naturally superfatted, rich in natural and moisturizing glycerin, but we have specially formulated the "Savon de mon ange" without fragrance or essential oils for children's skin and for the most sensitive and reactive skin types. The number of ingredients is limited to avoid allergenic interactions. This soap is made from organic olive oil, cocoa butter, and shea butter, and is enriched with calendula petals and organic almond milk, known for their soothing properties for the skin. It has a 7% superfat content.

How do I properly store my soap in the shower?

For your soap to last well, it is imperative that it can dry between uses. The more it dries, the longer it will last. That's why using a soap dish that truly allows water to drain away is important. Our favorite to use is the magnetic soap dish. This allows the soap to have no direct contact with any surface, which optimizes its drying between uses.

I'm vegan, can I use your soaps?

The vast majority of our soaps are vegan. Only "Samouraï" which contains beeswax and "Pace e salute" which contains honey are not.

How do I choose the right shampoo for my hair?

Each of our shampoos has been formulated to address a specific hair concern:

  • For a fragile scalp, we recommend Alizé. Fragrance-free and essential oil-free, made with oats and coconut oil, it is the mildest in the range.
  • For colored hair lacking vitality, the most suitable is Loo.
    Its virgin coconut and castor oils will nourish the hair, while the Amla
    oily macerate will soften and strengthen it, and help preserve your
    color.
  • For hair that gets greasy quickly, Kuban
    is what you need. With green clay and spirulina, it cleanses the hair
    while adding shine and volume.
  • For dry hair, you should opt for Minuano. With its murumuru butter and Brazilian clay, it smooths the hair fiber and provides suitable hydration.
  • Finally, for the whole family, there is Meltem.
    With its soothing oat powder and a few drops of anti-lice lavender
    essential oil, it is suitable for both children's and parents' hair.

Where are Route Mandarine products made?

All Route Mandarine products are handmade in our workshop located in the port of Lanildut, Finistère. Don't hesitate to come and visit us; you can see what's happening in the workshop through a window located in the workshop's shop. We also organize monthly tours, so feel free to sign up to discover the history of our soap factory and the cold process soap making.

Are Route Mandarine products certified Organic?

Our laboratory and products are not certified organic, but we use certified organic ingredients whenever possible.

Your order

Préparation de commande Route Mandarine

I can't order online?

We are here to help you. You can reach us from Monday to Saturday, so please do not hesitate to contact us, and we will quickly find a solution together. Here are the different ways you can contact us: contact us

Where can I find the invoice for my order?

We can send you the invoice for your order without any problem. You can request it by email at contact@route-mandarine.com.

What payment methods do you accept?

You can pay for your order:

  • by credit card,
  • by bank transfer,
  • via PayPal.

What delivery methods do you offer?

We can ship your order to you:

  • via Colissimo,
  • via Chronopost,
  • via Mondial Relais,

The shipping cost is automatically calculated based on the carrier you choose and the weight of your package.

You can also pick up your package at our workshop in Lanildut, and we deliver ourselves to the communes of Le Conquet, Ploumoguer, Plouarzel, Lampaul-Plouarzel, Brélès, Lanildut, Argenton, and Porspoder.

I have a problem with the delivery, what should I do?

We're here to help, please don't hesitate to contact us as soon as you notice a problem with your delivery and we'll quickly find a solution: contact us.

How do I access the Mandarin Route loyalty program?

Every purchase you make in our workshop store in Lanildut or on our online store allows you to accumulate bubbles, which you can then convert into discount vouchers. Click on the gift at the bottom right of your screen to check your points balance.

If you can't find an answer to your question, please don't hesitate to contact us; we're always happy to chat with you.